Frequently Asked Questions
Everything you need to know about shopping with Craftelier
What is the standard shipping timeframe for furniture and decor?
Most orders are processed within 2-3 business days. Large furniture items typically arrive within 7-14 business days via our specialized white-glove delivery partners to ensure your items arrive in perfect condition.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that custom-made or personalized pieces are final sale.
Do you offer fabric and material swatches?
Yes, we want you to feel confident in your choice. You can order up to five fabric or wood finish swatches for free through our 'Sample Request' page to see how they look in your home's lighting.
Are your products sustainably sourced?
At Craftelier, we prioritize ethical craftsmanship. Over 80% of our wooden furniture is made from FSC-certified timber, and we partner with artisans who utilize eco-friendly production methods.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm or Klarna for larger home investments.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking link. For large freight deliveries, our carrier will contact you directly to schedule a specific delivery window.